Thank you for shopping with GM Sports. This Refund and Returns Policy explains how returns, exchanges, and refunds work for products purchased on gmsports.us.
Return window
You may request a return within 30 days of the delivery date. After 30 days, we cannot accept returns or issue refunds or exchanges (except for verified product defects as described below).
Eligibility
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In the original packaging, with all tags, labels, and accessories included
- Accompanied by your order number and proof of purchase
20% return / restocking fee
Approved returns are subject to a 20% return check / restocking fee, calculated on the product purchase price (before tax and shipping). This fee covers inspection, restocking, and processing.
Example: a $100 item returned under this policy receives an $80 refund (minus any non-refundable shipping — see below).
Non-returnable items
The following cannot be returned or refunded (except for verified defects caused by us or the manufacturer):
- Custom, personalized, decorated, or embroidered items — including name/number personalization, team logos, spirit wear made to order, and any item altered after purchase
- Camps, clinics, events, and registrations — fees are final once purchased unless we cancel the event
- Clearance, final-sale, or specially marked non-returnable products
- Items that have been used, worn, washed, damaged, or are missing parts for reasons not due to our error
- Opened protective gear, hygiene-related items, or items that cannot be resold for safety reasons
How to start a return
Contact us before shipping anything back:
- Email: gerry@gmsports.us
- Phone: (800) 660-2071
Include your order number, the item(s) you want to return, and the reason. We will confirm whether the return is approved and provide return instructions. Unauthorized returns may be refused or returned to you at your expense.
Return shipping
Unless the return is due to our error or a defective item, the customer is responsible for return shipping costs. Original outbound shipping charges are non-refundable.
We recommend using a trackable shipping method. GM Sports is not responsible for returns lost in transit.
Refunds
After we receive and inspect your return, we will email you to confirm approval or rejection. Approved refunds are issued to the original payment method, less the 20% return / restocking fee and any non-refundable shipping. Processing times vary by bank or card issuer.
Exchanges
If you need a different size or product, contact us. Exchanges are subject to availability and the same eligibility rules above. Price differences may apply.
Damaged or defective items
If an item arrives damaged or is defective, contact us within 7 days of delivery with your order number and clear photos. We will arrange a replacement or refund. The 20% return fee does not apply to verified defects or shipping damage caused in transit when reported promptly.
Order cancellations
We may cancel an order before it ships if you contact us in time. Once an order has entered production, personalization, or shipping, cancellation may not be available. Custom and personalized orders generally cannot be cancelled after work has begun.
Chargebacks and payment disputes
If you have a concern about an order, please contact us first so we can help resolve it. Opening a chargeback or payment dispute without contacting us may delay resolution. By placing an order, you agree to this Refund and Returns Policy.
Questions
Questions about this policy? Email gerry@gmsports.us or call (800) 660-2071.